Week#2 Part A: Communication Between Business & Consumer
I looked at iHerb company. There were two parts that customers could ask questions and post their reviews in online. I checked out entire post and questions. I found a few negative comments in it. It said that very disappointed because the material of product is not what he is looking for. I also noticed that any other posts and comments are positive. I feel like they are satisfied with products. Rating of product is 4.9 /5.0 so most of people posts and review as a good and there was 27,225 five stars.
If I need to share my review, I will type to be honest. So I might be saying it is not good product if I do not satisfied them. But I will not post only negative comments. Sometimes, some product that I bought in online are not well good so I make comments and send to company by mail, but make sure that I do not type angry sentence. I do not think I do posts or comments good even if service and products that I bought are good because I have nothing to comments.
If it is my business on social media, I would respond why was negative and What part was negative. I am going to read what customer commented. I post my comment in Amazon company when I buy some stuffs. I wrote that the box is so big.
Yoshinori,
返信削除You aren't kidding about their boxes being too big. I ordered a 144" long curtain rod as I have a huge view window in the living room. It came in a box 52" x 4" x 4" which was reasonable. But THAT box came in a box that was so huge I just had to measure it. It was 52" x 6.25" x 29". Twenty-nine inches for a box that was four inches wide?!? Are they nuts or do they just not give a s^&t about the environment since Jeff Bezos is working on how to fly away from the earth anyway?